At Kinetix Interiors, we want you to have a smooth and satisfactory shopping experience. Please review the following refund policy before placing your order.
1. Refund Eligibility
Refunds may be considered for products that arrive damaged, defective, incorrect, or significantly different from the product ordered.
To be eligible for a refund, the issue should be reported within a reasonable period after receiving the product.
2. Damaged or Defective Products
If your product arrives damaged or defective, please contact us with clear photographs or other relevant information showing the issue.
Our team may review the condition of the product and determine the appropriate solution, which may include a replacement, repair, or refund where applicable.
3. Incorrect Products
If you receive an incorrect product or an item that does not match your order, please notify us as soon as possible.
After reviewing the order and product details, we may arrange an appropriate replacement or refund where applicable.
4. Change of Mind
Refunds or returns for a change of mind may not be available for every product. Eligibility may depend on the type, condition, and nature of the product.
Products that have been used, damaged, altered, assembled, or otherwise changed after delivery may not qualify for a refund.
5. Product Condition
Where a return is approved, the product should generally be returned in its original condition and with its original packaging and accessories, where applicable.
Products showing signs of misuse, accidental damage, improper handling, or unauthorized modification may not be eligible for a refund.
6. Refund Process
Once a refund is approved, the applicable refund will be processed using the original payment method where possible.
The time required for the refunded amount to appear in your account may vary depending on the payment provider or financial institution.
7. Non-Refundable Items
Certain products may not be eligible for refunds due to their nature, customization, special-order requirements, or other applicable conditions.
Customized or specially prepared products may be subject to different refund conditions.
8. Return Shipping
Where a return is approved, responsibility for return shipping may depend on the reason for the return and the condition of the product.
Additional shipping or handling costs may apply in certain situations.
9. Order Cancellation
Cancellation requests may be considered before an order has been processed, prepared, customized, or dispatched.
Once an order has entered processing, production, customization, or delivery, cancellation may no longer be possible.
10. Refund Review
Every refund or return request may be reviewed individually based on the order details, product condition, and circumstances of the request.
We reserve the right to request additional information or evidence when reviewing a refund request.
Our goal is to handle refund and return requests fairly and provide customers with a clear and straightforward experience.